Working Tech Support As A Girl

Sorry, I have been away. I have been busy doing random and crazy things. But I am back now to give you one of the things that irritates me the most working in technical support. As a female, you get "different" types of calls. Normally, you get a call and say the problem and work it through, but as a girl, it is a whole different story. This is how it starts off.....

Normally, you would hope they are just a frustrated customer who wants help ASAP, but as they keep talking, they try say in so many words, WITHOUT saying it, they want to speak a man and not a girl.

And little do they know, I am 2nd tier so I would be the person they talk to if their issue was escalated from Tier 1.

Once they realize the inevitable, they figure to take matters in their own hands. 

Of course by then it is beyond broken. Which takes a lot of additional time to not ONLY undo what they just did, but also to fix the original issue.

And after spending  a large amount of time fixing their issue that could of take five minutes to fix, they seem to completely forget that they caused the issue to take longer and rather blame the issue on "another" reason....

Grant it, I love my job, but there are days where I do want to pull my hair out of my head.